About Vahan

At Vahan, we’re helping 300M+ blue-collar workers in India find jobs. Over time, we want to
become the center of all money and financial needs for blue-collar workers and will thus expand
to use cases in financial services and upskilling. We’re a Y Combinator company that is backed by
marquee investors such as Khosla Ventures, Founders Fund and Airtel. Several executives from
Google and Flipkart are also investors in the company.

Key Requirements:

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong problem-solving and decision-making abilities, with a focus on delivering results and driving client satisfaction.
• Proven track record of managing multiple client relationships and prioritizing tasks effectively.
• Attention to detail and ability to analyze data to drive insights and recommendations.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Key Responsibilities:

• Act as the primary point of contact for assigned clients, building strong relationships and understanding their needs and goals.

• Collaborate with internal teams, including Sales and Product, to ensure the successful implementation and ongoing support of Vahan's services.

• Proactively identify and address client issues, providing timely resolution and maintaining high levels of client satisfaction.

• Conduct regular check-ins with clients to gather feedback, assess satisfaction, and identify opportunities for improvement or upsell.

• Analyze client data and usage metrics to identify trends, insights, and areas for optimization.

• Develop and maintain client documentation, including training materials, FAQs, and support resources.

• Participate in client onboarding and training sessions, ensuring clients are equipped to maximize the value of Vahan.co's solutions.

• Stay informed about industry trends, best practices, and competitor activities to provide insights and recommendations to clients and internal teams.

Required Skills: 

• Education: Bachelor's degree in Engg., Business Administration, Marketing, or related field.

• Experience: 2+ years of experience in client-facing roles, preferably in customer success, account management, or client operations.

Preferred Qualifications:

• Experience working in the technology or SaaS/Service industry.