About Us:

At Vahan.ai, we are building India’s first AI powered recruitment marketplace for India’s 300 million strong Blue Collar workforce, opening doors to economic opportunities and brighter futures.

Already India’s largest recruitment platform, Vahan.ai is supported by marquee investors like Khosla Ventures, Bharti Airtel, Vijay Shekhar Sharma (CEO, Paytm), and leading executives from Google and Facebook.

Our customers include names like Swiggy, Zomato, Rapido, Zepto, and many more. We leverage cutting-edge technology and AI to recruit for the workforces of some of the most recognized companies in the country.

Our vision is ambitious: to become the go-to platform for blue-collar professionals worldwide,
empowering them with not just earning opportunities but also the tools, benefits, and support
they need to thrive. We aim to impact over a billion lives worldwide, creating a future where everyone has access to economic prosperity.

If our vision excites you, Vahan.ai might just be your next adventure. We’re on the hunt for driven individuals who love tackling big challenges. If this sounds like your kind of journey, dive into the details and see where you can make your mark.

About the Role

As an Operations Executive at Vahan, you will play a critical role in improving the quality and reliability of our voice bots. Your work will directly influence customer experience by ensuring our bots are intelligent, accurate, and adaptable. This role is perfect for someone who loves working with data, enjoys problem-solving, and wants to be part of the conversational AI revolution.

Key Responsibilities

• Call Analysis: Review bot-customer conversations to identify gaps, errors, and areas for improvement.

• Data Tagging & Annotation: Accurately tag and annotate audio/text data for ML and NLP model training.

• Data Generation: Develop realistic conversational datasets to support bot training and performance optimization.

• Voice Bot Testing: Conduct rigorous testing of bot behavior across various workflows and use cases.

• Collaboration: Work closely with product, engineering, and analytics teams to ensure high-quality bot performance.

• Documentation: Maintain detailed reports of test cases, issues identified, and improvement suggestions.

• Quality Assurance: Support live project audits and deployment QA checks.

Must-Have Qualifications

• Minimum 1 year of hands-on experience in data tagging and data generation.

• Strong analytical and problem-solving skills.

• Familiarity with data annotation processes or training datasets.

• Experience with voice bot testing workflows or UAT procedures.

• Excellent verbal and written communication skills.

Preferred Qualifications

• Exposure to AI/NLP tools or platforms.

• Understanding of banking workflows (especially call center/customer service).

• Experience with Excel, Google Sheets, Jira, or test case management tools.

What We Offer

• Opportunity to work on cutting-edge AI products.

• Collaborative and fast-paced work culture.

• Clear pathways for career growth and skill-building in conversational AI.

• Comprehensive health benefits