Role Overview:

The Vendor Operations Executive will play a crucial role in supporting and managing the
day-to-day operations of vendors responsible for hiring. This individual will work closely with
vendors to ensure that recruitment and onboarding processes are smooth, helping vendors
meet their hiring goals and ensuring that candidates progress through the critical employment
milestones.

Key Responsibilities:

1. Vendor Support for Hiring:
   ○ Collaborate with vendors to ensure they are effectively sourcing, recruiting, and
   onboarding.
   ○ Provide real-time support to vendors in managing recruitment drives, ensuring
   adherence to hiring targets and timelines.
   2. Candidate Onboarding and Milestone Tracking:
   ○ Ensure that candidates sourced by vendors are successfully onboarded into the
   system.
   ○ Track candidate progress and work closely with vendors to ensure that
   candidates complete key milestones.
   ○ Monitor performance within the window post-joining and resolve any bottlenecks
   that hinder candidate retention.
   3. Vendor Relationship Management:
   ○ Act as the primary point of contact for vendors, providing operational support,
   clarifying processes, and addressing any concerns related to hiring or
   onboarding.
   ○ Work with vendors to resolve issues related to candidate engagement,
   onboarding delays, or documentation errors.
   4. Data Reporting and Compliance:
   ○ Regularly track and report on the status of candidates hired through vendors,
   including onboarding success rates, milestone completion, and churn rates.
   ○ Ensure compliance with company policies and procedures for onboarding,
   payroll, and candidate management.
   5. Process Improvement:
   ○ Identify operational bottlenecks in vendor hiring processes and recommend
   improvements to streamline recruitment workflows.
   ○ Work with the Operations Manager and internal teams to develop and implement
   new initiatives that improve candidate sourcing and vendor performance.
   6. Vendor Training and Enablement:
   ○ Provide regular training to vendors recruitment and onboarding systems,
   ensuring that they are proficient in using tools such as iSource, candidate
   tracking systems, and milestone tracking dashboards.
   ○ Share best practices and actionable insights with vendors to optimize their hiring
   process.

Qualifications:

● Education: Bachelor’s degree in Business, Operations, Human Resources, or a related
field.
● Experience: 1-3 years of experience in operations, vendor management, or recruitment,
preferably in logistics or e-commerce.
● Skills:
○ Strong organizational skills with the ability to manage multiple vendors and
workflows.
○ Excellent communication and interpersonal skills to work effectively with both
vendors and internal teams.
○ Proficiency in using vendor management systems, recruitment software, and
MS Office tools (Excel, Word, PowerPoint), GSuite is a plus.
○ Analytical mindset with the ability to track KPIs and suggest process
improvements.

Key Performance Indicators (KPIs):

● Number of candidates successfully onboarded through vendors.
● Percentage of candidates completing work milestones.
● Vendor satisfaction and retention rate.
● Reduction in candidate churn rate during onboarding.
● Timely resolution of vendor issues related to recruitment and onboarding.

Why Join Us?
● Be part of a dynamic team helping scale operations across multiple cities.
● Opportunity to work in a fast-paced, high-growth environment within the e-commerce
and logistics space.
● Gain hands-on experience in vendor operations and large-scale recruitment.